FAQs
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Shipping
Do you ship internationally?
At this time, Renviaz ships exclusively within the United States.
How much does shipping cost?
Shipping costs vary depending on your location and the shipping method selected. The exact shipping fee will be clearly displayed at checkout before you complete your purchase.
How long will it take to receive my order?
Orders are processed within 1–2 business days. Once shipped, delivery typically takes 7–14 business days, depending on your location and the shipping carrier.
What if my order arrives damaged?
If your Renviaz item arrives damaged, please contact us at support@renviaz.com with clear photos of the issue. Our team will assist you promptly with a replacement, exchange, or refund.
Orders
How can I track my order?
Once your order has shipped, you’ll receive a confirmation email with a tracking number. You can use this number to track your shipment directly through the carrier’s website.
Can I cancel or modify my order?
Orders may be canceled or modified before they enter processing. Please contact us as soon as possible at support@renviaz.com so we can assist you.
What payment methods do you accept?
Orders are processed within 1–2 business days. Once shipped, delivery typically takes 7–14 business days, depending on your location and the shipping carrier.
What if my order arrives damaged?
We accept the following secure payment options:
- Credit & Debit Cards (Visa, Mastercard, American Express, etc.)
- PayPal
- Apple Pay
Returns & Refunds
What is your return policy?
We accept returns within 15 days of delivery. Items must be unused, in original condition, and returned in their original packaging. Return shipping costs are the responsibility of the customer unless the item is damaged or defective.
How do I initiate a return?
To start a return, email support@renviaz.com with your order number and reason for the return. Our support team will guide you through the process.
When will I receive my refund?
Once your return is received and inspected, refunds are processed within 14 business days and issued to the original payment method.
Products
How do I choose the right size or style?
Each product page includes detailed specifications, dimensions, and visuals to help you make the right choice. If you need further assistance, our team is happy to help you select the perfect piece for your space.
What materials are Renviaz products made from?
Renviaz products are crafted using carefully selected materials designed for durability, functionality, and aesthetic appeal. Each item is designed to enhance your home while offering dependable, everyday use.
Get in Touch
If you have questions, need assistance, or would like to contact us, our team is always here to help.
Company Name: RENVIAZ
Phone: +1 985-601-7576
Email: support@renviaz.com
Address: 37040 Browns Village RdSlidell, LA 70460, USA
Response Time: Within 24 hours
Customer Service Hours:
Mon–Fri: 9 AM – 6 PM PST
Sat: 10 AM – 4 PM PST
Sun: Closed